FAQ
Q: Are you manufacturer or trade company ?
A: We are manufacturer and With over 30 years of experience in manufacturing mortar spraying machines, mortar mixers, and concrete pumps.
Q: Are your products any certified?
A: Yes, all our products already got CE cerfitcations.
Q: How about the warranty?
A: Our products warranty for one year.
Q: Do you support OEM or ODM?
A: Yes, we are experienced for OEM /ODM over 10 years.
Q: Could you do customized products and customized package ?
A: Yes, we do with MOQ.
Q: What's your MOQ ?
A: For ordinary items, we have enough storage, we could deliver soon after payment. For FOB terms, we asked for MOQ with one set.
Q: What is your lead time?
A: For mass orders, will cost 7-40days according to order quantity.
Q: What your main market?
A: Our business all over the world, such as European, Southeast of Asia, South of American and so on. We design many classes of product for different customer requirement.
Q: How about the transportation?
A: It subject to your quantity. For small, urgent order, we could arrange the air transportation; it takes about 3-5 days on the way. For mass orders, we always arrange sea shipment.
Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship the samples by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. For bulk order, we usually ship the goods by Sea or by Air. It's up to our customers' demands.
Q: What is your accepted payment term?
A: We could accept L/C, T/T, West Union and even Paypal.
Q: Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q: What kind of payment do you accept ? Can I pay RMB ?
A: TT are acceptable. If by TT should 30% T/T as deposit and 70% balance before shippment, And you also can pay money in RMB.
Q: How can I get your quotation?
A: Just send me your required item number and picture, I will quota you immediately.
Q: Can I have a sample order?
A: Yes, we welcome sample order to test and check quality.
Q: Can you make this product with my favourite color?
A: Yes, We can custom-made for you, the MOQ according the type of product.